EVALUATION
OF THE FUNCTIONING OF DIC IN AL SHIFA HOSPITAL (2011-2012)
The
drug information centre of Al Shifa hospital is functioning from march 2010
onwards. An evaluation of the response of the health care professionals and
patients towards the DIC was performed recently. A total number of 186 queries
were received during the period of four months(from 1-11-2012 to 28-02-2012).
Majority of the queries were verbal (56%) followed by written (10.7%). Maximum
number of queries were received from nurses (27.9%) followed by
patients/bystanders (26.3%) and physicians(19.8%). Among the hospital
departments, maximum number of queries were received from General medicine
department(23.1%), Orthopaedics (9.6%) and Gastroenterology (9.1%). Highest number of the queries were associated
with the indication of the drug (26.3%) followed by dosage/administration. A
quality audit was also conducted in connection with this evaluation. The
enquirer was requested to fill up a quality assessment form. Majority of the
enquires (77.34%) opined the service provided was good in terms of accuracy,
completeness, clarity, response etc. For 20.99 % patients, the service seemed
to be satisfactory and for 2.2%, it was not satisfactory. Based on the findings
of the study, a few suggestions were put forward for the improvement of drug
information service in this hospital. More attempts to improve the awareness
about the DIC, increase in the working hours of the centre, appointment of more
personnel etc. were among the suggestions. The suggestions were implemented
successfully.
Prasanth N.V
Asst Prof
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